Already Covered

Already have a health insurance policy you purchased through the Health Insurance Marketplace®?

That’s great! Remember that you will have to update your coverage or re-enroll each year at If you have questions or need free assistance managing your policy, NC Navigator is always here to help.

Questions about paying premiums or general inquiries with the plan you purchased on the Marketplace?

Refer to your Marketplace health insurance company’s contact information below.

Aetna – (800) 872-3862

Ambetter – (833) 863-1310

AmeriHealth Caritas – (833) 613-2262

Blue Cross Blue Shield – (800) 324-4973

CareSource – (833) 230-2099

Cigna – (866) 494-2111

Oscar – (855) 672-2788

United – (800) 980-5213

WellCare – (833) 925-2861

Have an issue with your insurance company?

The North Carolina Department of Insurance can help with the following:

  • File a written complaint if you are not happy with an action taken by your insurance company
  • Understand your rights and responsibilities regarding health insurance coverage
  • File a medical appeal with your insurance company
  • Request an external review if your claim was denied

Click the button below to request assistance or to file a complaint electronically. You can also visit their website or call their toll-free number (1-855-408-1212) for more information.